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Terms and Conditions of Sale
Shipping Policy:
*Shipping policy applies only to the Continental United States.
- Orders of $.01 to $199.99 = $5.99 shipping
- Orders of $200.00 and more = Free shipping
- Products are shipped using Federal Express Ground, UPS Ground or USPS.
If products are needed quicker than ground would deliver please call us toll free at (866) 258-1554 and we will be happy to give you a quote on the cost to have it shipped faster, customers are wholly responsible for these charges. Not every product can be shipped faster because some come directly from the manufacturer and may not be available to ship right away.
Return Policy:
It is our policy not to accept returns on open bottles of cleaners or vacuum cleaners that have been used.
If a product is received and it is not what was expected or the size is not correct the product may be returned. Call or email us to receive a Return Merchandise Authorization number. All charges to ship merchandise back is the responsibility of the shipper. There will be a 10% re-stock fee on all returned orders that are not an exchange for the correct product upon getting a RMA number. We allow 7 days from the day the product was delivered to the shipping address to get a RMA number. Re-stock fee may change if extended time has past before calling for RMA number.
Under no circumstance are the shipping charges refundable.
Please ship back returns some way that it is possible to get a tracking number, this is for your benefit as well as ours, and email that number with in 15 days of receiving the RMA number to: returns@installersstore.com �Installersstore is not responsible for items that are lost in shipping.
Call us toll free at:
(866) 258-1554 to receive your Return Merchandise Authorization Number
Your account will be credited back for the correct amount after inspection has been made to the product to insure product has not been damaged in any way and is resalable. An email we been sent upon crediting the account.
ANY merchandise that is shipped back without getting a RMA number will have a minimum re-stocking fee of 25% of the cost and shipping charges will not be refunded or return may be refused.
Special order items are not returnable. Items that are considered special order items are anything not listed on the website and 6� cove base in non-stock colors (stock colors are Black, Navy, Beige and Heather Green).
If the merchandise is damaged in shipping we will replace it at no charge if it is reported to the shipping agent and noted upon receipt.
Thank you,
Installersstore Management
*All returned products need to be shipped directly to us even if they were originally shipped from manufacturer, unless otherwise told by Installersstore. Shipping back to manufacturer may cause re-stocking fee to change.
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